Shipping is calculated at checkout based on item weight, your location, and services chosen. In the event of a lost or damaged package, contact me and I will assist you in any way necessary to file a claim with the courier. International shipping is available on most products, but is at your own risk. This is because I have no control over customs or tracking. Please contact me if you have any special shipping needs.
Custom Knife and leather warranty and returns
I stand by my work 100%. Therefore, I offer a limited lifetime warranty against any defects in materials or craftsmanship. Warranty does not cover misuse, abuse, attempted repairs, or modifications. I will make the final decision on warranty claims once I inspect the knife in person. I will do repairs on anything not covered by warranty on a case-by-case basis, and for an agreed-upon fee. It is important to remember that these are handmade. Every piece, down to each screw, is made specifically for that knife. So, replacing a lost or broken part sometimes means reconfiguring the entire knife. It is for this reason that I encourage you to send me the knife for any repairs before attempting to do them yourself. I offer free spa days for this reason. Spa days consist of disassembly, ultrasonic cleaning, minor repairs, and sharpening. All I ask is that you pay shipping both ways. I will honor returns on any product for a time period of one week after you receive it. Refunds will only be granted once I have that item back in hand and inspected. Refunds will be for the price of the product minus any fees that I incurred. Examples of fees include but are not limited to payment processing fees, taxes, and extra shipping services.
Production knife Warranty and returns
Production knives have a 14-day Warranty covering flaws in materials and craftsmanship that starts the day you receive the knife. Warranty does not cover misuse, abuse, or modifications. Modifications or attempted repairs void warranty. I will make the final decision on warranty claims once I inspect the knife in person. I also honor a 14-day return window starting the day you receive the knife. Refunds will only be granted once I inspect the knife and determine that it is in "new condition". There will be a 10% restocking fee for returns. This fee covers fees that I incurred in the sale of the knife including payment processing and taxes.
Kansept Collaborations are products of Kansept knives and fall under their warranty please see the warranty info packet that came with your knife for more info or visit Warranty – Kanseptknives
There will be no Refunds, Returns, or exchanges during a pre-order period. this is because once you commit to the pre-order those funds are allocated to the manufacturing. Once the knives are delivered, I will honor the 14-day policies as stated above.