Terms and conditions

Ownership and Representation
This website is owned and operated by Sparrow Knife Co. LLC. Throughout the site, terms such as “I,” “me,” “we,” “our,” and “my” refer to Sparrow Knife Co. LLC.

Shipping Insurance

Shipping insurance is available through ShipInsure, a third-party insurer. It will be automatically added to your cart and is reasonably priced, providing hassle-free coverage. In my experience, it offers superior service compared to insurance provided by couriers.

Please note:

I cannot add shipping insurance after an order is placed.
You are not obligated to purchase shipping insurance.

It is your choice to opt out of insurance. Sparrow Knife Co. LLC is not liable for lost, stolen, or damaged items. However, I will assist within my capabilities (e.g., providing receipts) to help you file a claim or a missing package report. For more details, please refer to my FAQ page.

International Shipping

International shipping is available for most products but is undertaken at your own risk. I have no control over customs processes, clearance, or interference.

It is your responsibility to:

Understand your local laws, regulations, and duties.
Provide accurate shipping information, including your legal name, phone number, and email address. Labels are printed exactly as provided.

Important:

I will not ship disassembled knives or falsify customs forms.
Please ensure all information is complete and accurate to avoid delays or issues.

Custom Knife Warranty and Returns

I offer a limited lifetime transferable warranty for custom knives against defects in materials or craftsmanship. The warranty does not cover:

Misuse, abuse, or neglect.
Normal wear and tear.
Modifications
Attempted repairs. (e.g., stripped screws, excess use of thread locker, improper sharpining.)

Warranty Process:
I will evaluate all claims once the knife is inspected in person to determine eligibility. Repairs for non-warranty issues will be handled on a case-by-case basis for an agreed-upon fee.

Returns:
Returns on custom knives are accepted within 48 hours of delivery. Refunds will only be processed after the knife is returned, inspected, and deemed to be in “new condition.” Refunds will exclude any incurred fees (e.g., payment processing, or taxes).

Production Knife Warranty and Returns

Production knives include a 1-month non-transferable warranty starting from the delivery date, covering defects in materials and craftsmanship. The warranty does not cover:

Misuse, abuse, or neglect.
Normal wear and tear.
Modifications
Attempted repairs (e.g., stripped screws, excess use of thread locker, improper sharpening)

Returns:
Returns are accepted within 48 hours of delivery. Refunds are processed after inspection and confirmation that the knife is in “new condition.” Refunds will exclude any incurred fees (e.g., payment processing, or taxes).

Note: Production knives are limited-run items, and replacement parts may not be available.

Kansept / Tenable Collaborations

Kansept and Tenable collaboration knives are products of Kansept Knives and fall under their warranty policies. For warranty details, please refer to the information packet provided with your knife or visit Kansept Knives Warranty. and Tenable Knives Warranty .

Pre-Orders

Pre-order purchases are non-refundable and non-exchangeable, during the pre-order period. This is because once you commit to the pre-order funds are allocated directly to manufacturing.

Once the knives are delivered, standard 1-month warranty and 48 hour return policies (as outlined above) will apply.

Legal Disclaimer

Sparrow Knife Co. LLC designs and makes knives as cutting tools and functional works of art. By purchasing, you affirm that:

You are of legal age and authorized to own the knife.
Understand your local governing laws, and are within compliance purchasing said knife.
You will use the knife safely, responsibly, and in accordance with local laws.

Sparrow Knife Co. LLC is not liable for personal injury, property damage, or misuse of any of its products or designs.

Sparrow knife Co. LLC reserves the right to change or modify these terms and conditions at anytime.

For questions about terms of service, please contact Info@SparrowKnifeCo.com.